Your privacy matters to Palmer's. This Privacy Policy explains how we collect and use information when you browse our website, shop with us, create an account, or communicate with our team.
1. Information We Collect
We may collect information you choose to provide and information generated automatically through your use of our website.
- Information you provide: name, email, phone number and address information.
- Purchase information: order history, products purchased, delivery information and return details.
- Payment information: payments are completed through third-party payment services. Full card details are not normally stored by us.
- Account information: details required to create and maintain your account.
- Technical information: IP address, device type, browser, operating system and website activity.
- Preferences: choices relating to communications, cookies and other website preferences.
2. How We Use Your Information
- Complete and manage your purchases.
- Provide shipping, returns and customer assistance.
- Keep you informed about your orders and account.
- Improve our products, website and services.
- Provide relevant communications when permitted.
- Maintain website security and prevent fraudulent activity.
- Meet applicable legal and regulatory obligations.
3. Legal Basis for Processing
Where applicable, our processing of personal information may be based on fulfilling a contract, our legitimate interests, your consent, or requirements under applicable law.
4. Cookies
Cookies may be used to support essential functions, remember settings, understand how visitors use our website and improve website performance. You can manage or disable cookies through your browser settings, although some features may not work as intended.
5. Sharing of Information
We may work with trusted third-party providers that support our operations, such as payment services, shipping providers, hosting services, customer support platforms and analytics services. These providers receive information only as reasonably necessary for their services.
We may also disclose information when required by law or when necessary to protect our customers, property, business or legal interests.
6. Data Retention
We retain information for the period reasonably necessary to provide services, maintain business and transaction records, handle disputes, prevent misuse and meet applicable legal requirements.
7. Your Rights
Depending on your location, applicable privacy laws may give you rights to access, correct, delete, restrict or object to certain processing of your personal information.
You may also have the right to withdraw consent where consent is the basis for processing. Requests can be sent to [email protected].
8. International Transfers
Some of our service providers may operate outside your country. As a result, information may be processed internationally. Where required, we use appropriate safeguards for such transfers.
9. Security
We take reasonable precautions to protect personal information using appropriate technical and organizational safeguards. However, internet communications and electronic storage cannot be guaranteed to be completely secure.
10. Children's Privacy
Our website is not directed toward children who are not legally permitted to use online services. We do not knowingly request or collect personal information from children without appropriate authorization.
11. Changes to This Policy
We may update this policy as our website, services or privacy practices change. The latest version will always be made available on this page.
12. Contact
For questions about privacy or how your information is handled, please contact us at [email protected].